Communication is key is for business and having our Contact Centre based in the heart of our Stoke Home Office, we have the ability to ensure that our team are primed and on hand to support a variety of projects. Whether you are looking for a fully manned customer service team to be the voice of your brand 365 days a year, or ad-hoc support to sell in a new product, our Contact Centre have the expertise and passion to deliver outstanding results.
Utilising our phone order management systems, we can track the effectiveness of each and every outbound call. Our Contact Centre offers bespoke services to fit your personal requirements working with some of the UK’s best known brands and retailers. Our services include, but are not limited to, the following:
- Website Management
- Customers Services Hotlines
- Order Tracking and Returns
- Full Product Ordering and Stock Management
- Market Research
- Customer Feedback Surveys
- Pre-Call Notifications
- Active Selling
Our Contact Centre team are fully trained and targeted on productivity… most importantly they are passionate about effective communication, providing solutions and ensuring the customer is satisified at each and every touch point.