• Contact Centre

    Stand alone or in conjunction with any of our services, Dee Set's Contact Centre is an effective communication hub providing operational support and data management for all variety of in-store, online or product based projects. The power of voice is still one of the most personable and effective ways to communicate within retail...

Contact Centre

Communication is key is for business and having our Contact Centre based in the heart of our Stoke Home Office, we have the ability to ensure that our team are primed and on hand to support a variety of projects. Whether you are looking for a fully manned customer service team to be the voice of your brand 365 days a year, or ad-hoc support to sell in a new product, our Contact Centre have the expertise and passion to deliver outstanding results.


Utilising our phone order management systems, we can track the effectiveness of each and every outbound call. Our Contact Centre offers bespoke services to fit your personal requirements working with some of the UK’s best known brands and retailers. Our services include, but are not limited to, the following:

  • Website Management
  • Customers Services Hotlines
  • Order Tracking and Returns
  • Full Product Ordering and Stock Management
  • Market Research
  • Customer Feedback Surveys
  • Pre-Call Notifications
  • Active Selling

Our Contact Centre team are fully trained and targeted on productivity… most importantly they are passionate about effective communication, providing solutions and ensuring the customer is satisified at each and every touch point.

Let's Talk!

Get in touch we will get your message across!

Complimentary Services

  • Store Development

    We are the solution if you are currently looking to open new stores across the UK, implementing a new category range change or replanning for store's retail footprint. We have the labour resource and expertise to project manage all of your requirements

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  • Merchandising

    At Dee Set we offer both tactical and strategic field teams who understand the retail environment and who have the ability to work across both grocery, departmental and high street retailers. Completing on average 40,000 merchandising hours a week, resulting consistency to brands and retailers.

    Dee Set Merchandising

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